These Terms and Conditions set out the basis on which Man And A Van Brixton provides domestic and commercial removal, transport, and related man and van services across the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms apply to all services unless we expressly agree otherwise in writing.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating under the name Man And A Van Brixton, and “you” or “the customer” refers to the person requesting the service. If the booking is made on behalf of another person, the person placing the booking confirms that they have authority to accept these terms for that person.

We aim to provide a reliable man and van service, but all services are subject to vehicle availability, crew availability, access conditions, and the accuracy of the information you provide. If details change after a booking is confirmed, we may need to revise the price, timings, vehicle type, or service arrangement.

Booking Process

All bookings are accepted only when we have confirmed them. A request for a quote or availability check does not create a binding contract. Once you accept a quote and provide the necessary information, we may issue a booking confirmation. That confirmation may be given verbally, by message, or in writing, depending on the communication method used at the time.

When making a booking, you must provide accurate and complete information, including the collection and delivery addresses, the number and type of items, floor level, access restrictions, parking limitations, loading requirements, and any special handling needs. If the job involves heavy, fragile, awkward, or high-value items, you must tell us in advance so that we can assess whether additional handling equipment, extra manpower, or different vehicle planning is required.

We reserve the right to refuse or amend a booking if the information supplied is incomplete, inaccurate, or materially different from the actual job conditions. If our team arrives and the work turns out to be materially different from what was described, we may charge additional fees, rearrange the service, or decline to continue if the new conditions make the job unsafe or impractical.

Prices and Payments

All quotes are based on the information available at the time and may be subject to revision if the scope of the job changes. Unless stated otherwise, quoted prices may include labour, vehicle time, and standard fuel costs, but may exclude congestion charges, tolls, parking fees, waiting time, ULEZ or similar charges, specialist equipment, and disposal charges. Any applicable extras should be explained as clearly as possible before the booking is confirmed.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the job, but we may request a deposit or full prepayment for certain bookings, especially for larger jobs, weekend work, same-day requests, or jobs requiring subcontracted resources. If a deposit is taken, it may be used to secure your slot and may be subject to the cancellation terms in these conditions.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods agreed in advance. Cash payments, if permitted, must be made in full at the end of the service unless another arrangement has been agreed. If payment is not made when due, we may charge reasonable recovery costs, interest where permitted by law, and any fees arising from failed payment attempts. We may also suspend future services until outstanding amounts are settled.

Cancellations, Changes, and Waiting Time

If you need to cancel or reschedule, you should notify us as soon as possible. Cancellations made with sufficient notice may be eligible for a partial refund of any deposit, depending on how much work, planning, or allocation has already been carried out. Cancellations made close to the booking time may result in a reduced refund or no refund at all, particularly where crew time, vehicle allocation, or third-party costs have already been committed.

We may cancel or postpone a booking for reasons beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, road closures, traffic incidents, legal restrictions, or unsafe conditions. If we must cancel, we will try to offer an alternative date or time. Where we cannot provide the service, any prepaid amount for the unused portion of the job will usually be refunded, subject to lawful deductions for work already completed or costs already incurred.

If we arrive and cannot complete the job because of customer delay, inaccurate information, inaccessible premises, lack of parking, unsafe conditions, or failure to provide required access, we may charge for waiting time, aborted attendance, or a wasted journey. Waiting time may also be charged where loading or unloading is delayed beyond a reasonable period. Any such charges will be calculated reasonably and communicated as soon as practicable.

Customer Responsibilities

You are responsible for ensuring that the property, items, and access routes are ready for loading or delivery at the agreed time. This includes disassembling items where necessary unless we have specifically agreed to do so, protecting delicate items where appropriate, and ensuring that all items are suitable for transport. You must also make sure that no prohibited goods are included in the load.

Prohibited goods may include illegal items, firearms, explosives, hazardous chemicals, asbestos, gas cylinders, biological waste, contaminated materials, or any item that requires special licensing or handling that has not been arranged in advance. We may refuse to transport any item we believe to be unsafe, unlawful, or unsuitable for transport in our vehicle.

The customer must ensure that any items handed to us are correctly labelled and clearly identified if there is any risk of confusion. If items are packed by the customer, we are not responsible for defects in packaging, hidden damage, or inadequate protection unless the damage was caused by our negligence. Where the customer asks us to load items packed by them, we may rely on the apparent suitability of the packaging unless obvious defects are visible.

Liability and Insurance

We will exercise reasonable care and skill in providing the service. However, our liability is limited to losses directly caused by our negligence or breach of contract, and we will not be responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, missed appointments, or inconvenience, except where such exclusion is not permitted by law.

We are not liable for pre-existing damage, normal wear and tear, or damage caused by poor packaging, unstable stacking, hidden defects, or customer instructions. We are also not liable for damage caused by items that are excessively heavy, unbalanced, fragile, or improperly secured if the customer has failed to disclose relevant information before the job begins. Any claim for damage must be raised promptly and supported by reasonable evidence.

Important: If we are found liable for loss or damage, our total liability will be limited to the lower of the amount paid for the specific service or the amount recoverable under any applicable insurance policy, except where a different limit is required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Customers are encouraged to arrange their own insurance for items of high value, sentimental significance, or unusual fragility. If you wish to have such items moved, you should notify us beforehand so that we can discuss the handling requirements. Even where special care is taken, transport of delicate items always carries some risk, and we cannot guarantee against every accidental event.

Where we are handling a move that includes dismantling, reassembly, or placement of goods, we will take reasonable care but do not accept responsibility for hidden faults, pre-existing weakness, or manufacturer defects in furniture, fittings, or equipment. If a customer asks us to move an item despite a warning from our team that the item may not be suitable, any resulting risk is accepted by the customer unless the loss was caused by our negligence.

Waste Regulations and Disposal

Where our service includes removal of waste, rubbish, or unwanted items, the customer must accurately describe the materials to be collected. Waste must be declared correctly so that we can assess whether it may be accepted under relevant waste management rules. We do not accept responsibility for undeclared hazardous or restricted waste placed among ordinary rubbish.

We operate in accordance with applicable UK waste regulations, including duties relating to lawful collection, transfer, transport, and disposal. This means that waste must be handled only through authorised and appropriate routes. If required, we may request a description of the waste type, quantities, and origin, and we may refuse any load that does not comply with lawful requirements or that poses a health, safety, or environmental risk.

The customer confirms that they have the legal right to dispose of the waste being collected and that the waste does not contain items requiring specialist treatment unless this has been agreed in advance. Items such as paint, solvents, oils, batteries, electrical waste, fridges, fluorescent tubes, medical waste, and other regulated materials may require special handling or may be excluded entirely from standard collection services. Illegal disposal, fly-tipping, and misdescription of waste are strictly prohibited.

Service Delivery and Delays

We will aim to arrive within the agreed time window, but times are estimates unless expressly stated as fixed. Delays may occur because of traffic, road restrictions, weather, incidents, or earlier jobs overrunning. If delay becomes likely, we will try to communicate reasonably, but timing cannot always be guaranteed.

The customer must ensure that suitable parking, access, and building entry arrangements are in place unless we have agreed to arrange them on the customer’s behalf. If permits, access codes, concierge approval, lift booking, or other permissions are required, it is the customer’s responsibility to secure them unless otherwise agreed. Failure to do so may cause delay and may attract additional charges.

Where a job requires multiple trips, long carries, stair access, or repeated lifting, the final cost may differ from the initial estimate if the actual conditions are more demanding than described. We will act reasonably when assessing any additional charges and will not increase fees arbitrarily. Any material change should be explained before extra work proceeds whenever practicable.

Complaints and Disputes

If you are unhappy with any aspect of the service, you should notify us as soon as possible so that we can review the matter promptly. Complaints should include the date of the job, the issue raised, and any supporting information that may help us understand what happened. Early notification helps preserve evidence and allows a quicker resolution.

We may ask for photographs, descriptions, or other reasonable evidence if a claim is made for damage, missing items, or service failure. We will assess complaints fairly and may offer a partial refund, remedial action, or another reasonable solution where appropriate. Nothing in this section prevents either party from seeking legal remedies where necessary.

These terms do not affect your statutory rights as a consumer. If any part of these terms is found to be unfair, unlawful, or unenforceable, that part will be interpreted so far as possible to reflect the original intention, and the remaining provisions will continue in full force.

Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales.

Any disagreement arising from the service, whether concerning the booking process, payment, cancellation, liability, waste handling, or any other matter, shall be subject to the jurisdiction of the courts of England and Wales, unless another jurisdiction applies by mandatory law.

This agreement reflects a fair and practical framework for using Man And A Van Brixton services. By proceeding with a booking, you agree that the information you provide is accurate, that you understand the responsibilities placed on you as the customer, and that you accept these conditions as the basis of the service.