Privacy Policy
Man and a Van Brixton Privacy Policy
This Privacy Policy explains how Man and a Van Brixton collects, uses, stores and protects personal data relating to customers and potential customers in the Brixton area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services offered by Man and a Van Brixton to individuals and businesses within the Brixton area.
Who we are and scope of this policy
Man and a Van Brixton is a local transport and moving service provider operating in the Brixton area. For the purposes of data protection law, Man and a Van Brixton is the controller of the personal data described in this policy. This policy covers personal data relating to customers, prospective customers, and any individuals who contact us about our services.
Types of personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:
Identity and contact details, such as your name, address, service address, billing address, and general location within the Brixton area. Communication details, such as the content of your enquiries, booking information, feedback, and any information you provide when you contact us. Service details, such as the date and time of your move or transport, pick-up and drop-off locations, the size or nature of items to be moved, and any access instructions you provide. Transaction and account information, such as details of services provided, amounts charged, payment status, and basic invoicing records. Technical and usage data, which may include information collected when you visit our website or digital services, such as your IP address, browser type and device information, to the extent that this is necessary for security, performance, or analytics.
How we collect personal data
We collect personal data in several ways, including:
When you contact us directly to request a quote, make a booking, or ask a question. When you use our services and provide information needed to carry out your move or transport. When you respond to our communications or provide feedback about our services. When you interact with our website or digital services, where basic technical data may be collected. In limited cases, from third parties, such as referral partners or business contacts, where they lawfully pass on your details so we can provide services to you.
Lawful basis for processing your data
We only process your personal data when we have a lawful basis to do so. The main lawful bases we rely on are:
Contract: We process your personal data to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotes, confirming bookings, carrying out moves, issuing invoices, and communicating with you about your service. Legal obligation: We process certain data where required to comply with legal obligations, such as record-keeping and accounting requirements or responding to lawful requests from authorities. Legitimate interests: We process data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and interests. This includes managing and improving our services, preventing fraud or misuse, maintaining security, and handling customer queries and complaints. Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide our services, including organising and completing moves and transport services, and ensuring we can safely access the relevant locations. To respond to your enquiries, provide quotes, and manage bookings. To issue invoices, process payments via our chosen payment providers, and maintain accurate financial records. To manage our relationship with you, including handling feedback, dealing with complaints, and providing customer support. To manage and improve our business operations, services, and website. To comply with applicable laws, regulations, and guidance.
Data processors and third parties
We sometimes use third party service providers who act as data processors on our behalf. These processors may include:
Payment processing providers that handle card or electronic payments for our services. IT and hosting providers that store or manage our digital records and communications systems. Business support services such as accounting or administrative providers that assist us with lawful record keeping. Communication service providers that help us manage calls, messages, or website contact forms.
These processors only process your personal data on our instructions and are required to keep your data secure and confidential, and to comply with applicable data protection laws. We do not sell your personal data to third parties.
Data retention and storage
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typically, basic booking and invoicing records are retained for a number of years in line with legal and tax obligations. Enquiry information and routine correspondence may be kept for a shorter period, unless it forms part of your customer record or is required for legal or operational reasons. When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems to store data, and ensuring that our processors implement suitable security practices.
International transfers
Where our service providers are located outside the United Kingdom or the European Economic Area, or where data is stored in servers in other countries, we take steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or ensuring that the destination country is recognised as providing an adequate level of data protection.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include the right to:
Access your personal data and receive a copy of the information we hold about you. Rectify inaccurate or incomplete personal data that we hold. Erase your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing. Object to processing based on our legitimate interests, including certain types of direct marketing. Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine-readable format, where the legal basis for processing is consent or contract and the processing is carried out by automated means. Withdraw consent where we rely on your consent to process personal data.
These rights are subject to certain limitations and exemptions under the law. If you exercise your rights, we will respond in accordance with legal time limits and requirements.
Exercising your rights and complaints
If you wish to exercise any of your rights or have questions about how we process your personal data, you can contact us using the contact details available through our usual communication channels. We will do our best to respond promptly and resolve any concerns you may have.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. Further information about your rights and how to complain is available from the Information Commissioner's Office.
Applicability to Man and a Van Brixton customers in the area
This Privacy Policy applies to all Man and a Van Brixton customers and potential customers in the Brixton area, including individuals and businesses who contact us, request quotes, or use our services. By engaging with us, you acknowledge that you have had the opportunity to review this policy and understand how we process your personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the date they are published. We encourage you to review this policy periodically to stay informed about how we handle your personal data.


