Terms and Conditions

Man and a Van Brixton Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Brixton provides removal and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service Provider means Man and a Van Brixton.

1.2 Customer means the person, firm, or organisation who requests the services.

1.3 Services means any removal, transport, loading, unloading, packing, or related services supplied by the Service Provider.

1.4 Goods means any items, furniture, personal possessions, or property that are the subject of the Services.

1.5 Contract means the agreement between the Customer and the Service Provider incorporating these Terms and Conditions.

1.6 Working Day means any day other than Saturday, Sunday, or public holidays in England and Wales.

2. Scope of Services

2.1 The Service Provider offers man and van, household and office removals, small-scale relocation, collection and delivery, and related loading and unloading services.

2.2 The precise scope of Services will be set out in the quotation or booking confirmation issued to the Customer and may include details such as the number of personnel, size of vehicle, estimated time, and any additional services agreed.

2.3 The Service Provider does not undertake specialist removal services such as the transport of hazardous materials, live animals, or items requiring specialist lifting equipment unless expressly agreed in writing in advance.

3. Booking Process

3.1 Bookings may be made by the Customer through any accepted booking method used by the Service Provider from time to time.

3.2 The Customer must provide accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking arrangements, the nature and approximate quantity of Goods, and any special requirements.

3.3 Any quotation provided by the Service Provider is based on the information given by the Customer. If that information is inaccurate or incomplete, the Service Provider reserves the right to amend the quotation or apply additional charges to reflect the actual work required.

3.4 A booking is only confirmed when the Customer has accepted the quotation or price estimate and, where required, paid any deposit requested by the Service Provider. Until this point, availability is not guaranteed.

3.5 The Customer is responsible for obtaining and maintaining any permits or permissions required for parking, loading, or unloading at either the collection or delivery location.

4. Pricing and Quotations

4.1 Prices for the Services may be provided on a fixed-fee basis or hourly rate basis, as specified in the quotation or booking confirmation.

4.2 Quotations are normally valid for a limited period from the date of issue, as stated by the Service Provider. After this period, the Service Provider may revise or withdraw the quotation.

4.3 The Service Provider reserves the right to apply reasonable additional charges in the following circumstances:

a. Delays caused by incorrect information supplied by the Customer, lack of access, waiting time, or restrictions on entry or parking.

b. Additional items, extra loads, or services requested on the day that were not included in the original quotation.

c. Work taking longer than expected due to circumstances outside the Service Provider's control, including inadequate packing, disassembly delays, or unexpected difficulty in moving Goods.

4.4 All prices are quoted exclusive of any applicable taxes unless otherwise stated. If applicable, taxes will be charged at the prevailing rate.

5. Payments

5.1 The Customer agrees to pay the charges for the Services in accordance with the terms set out in the quotation or booking confirmation.

5.2 The Service Provider may require a deposit to secure the booking. Any such deposit is payable at the time of booking and may be non-refundable, subject to the cancellation terms set out in these Conditions.

5.3 Unless agreed otherwise in writing, the outstanding balance is payable either prior to the commencement of the Services or immediately upon completion of the Services on the same day.

5.4 The Service Provider accepts payment by methods notified to the Customer at the time of booking or on the invoice. The Customer must ensure cleared funds by the due time for payment.

5.5 If payment is not received when due, the Service Provider may:

a. Refuse to commence or continue the Services.

b. Charge reasonable interest on any overdue sums at the statutory rate until paid in full.

c. Retain the Goods or exercise a lien over them until full payment has been made, subject to applicable law.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving notice to the Service Provider using the same communication method used for the booking or any other method accepted by the Service Provider.

6.2 If the Customer cancels more than 72 hours before the agreed start time, any deposit paid may be refunded at the discretion of the Service Provider, less any reasonable administrative costs.

6.3 If the Customer cancels within 72 hours but more than 24 hours before the agreed start time, the Service Provider may retain some or all of the deposit or charge a cancellation fee equivalent to a percentage of the quoted price to cover lost bookings and administrative expenses.

6.4 If the Customer cancels within 24 hours of the agreed start time or fails to be present at the agreed collection address when the team arrives, the Service Provider reserves the right to charge up to 100 percent of the quoted price.

6.5 If the Customer wishes to change the date, time, or scope of the Services, the Service Provider will make reasonable efforts to accommodate the change but does not guarantee availability. Changes may result in a revised quotation or additional charges.

6.6 The Service Provider may cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or civil unrest. In such cases, the Service Provider will notify the Customer as soon as reasonably practicable and will either reschedule the Services or provide a refund of any deposit or prepayment for Services not carried out, at the Customer's option. The Service Provider will not be liable for any consequential losses arising from such cancellations.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that Goods are properly packed, secure, and safe for transport, unless packing services have been expressly agreed.

b. Removing or securing any fixtures, fittings, or appliances before the move, including disconnecting electrical, gas, or water connections by qualified persons where required.

c. Providing safe and reasonable access to the property at both collection and delivery locations, including clear hallways, staircases, and lifts where applicable.

d. Ensuring that parking is available or that appropriate parking permissions or permits have been obtained.

e. Being present or appointing a representative to be present during the move to oversee the work and verify that all Goods have been loaded and unloaded.

7.2 The Customer must not request the Service Provider to transport any items that are illegal, hazardous, perishable, or otherwise unsuitable for transport in a standard removal vehicle.

8. Excluded and Restricted Items

8.1 Unless expressly agreed in writing, the Service Provider will not carry:

a. Explosive, flammable, or hazardous substances, including gas cylinders and fuel containers.

b. Live animals, plants, or perishable goods.

c. Cash, jewellery, precious metals, or items of exceptional value or rarity.

d. Important documents such as passports, financial instruments, or personal records.

8.2 If the Customer includes any excluded items without prior agreement, the Customer does so at their own risk and the Service Provider will not be liable for any loss or damage or for any consequences arising from their transport.

9. Waste and Disposal Regulations

9.1 The Service Provider operates in accordance with applicable UK waste and environmental regulations. Any removal or disposal of waste materials will be conducted lawfully and, where necessary, through licensed waste transfer facilities.

9.2 The Services do not automatically include the disposal of unwanted items, rubbish, or waste. Any such services must be agreed in advance and may incur additional charges.

9.3 The Customer must clearly identify any items intended for disposal or recycling. The Service Provider accepts no responsibility for items disposed of where the Customer has failed to distinguish them from items intended for removal.

9.4 The Customer must not request or permit the Service Provider to dispose of waste in any unauthorised manner, such as fly-tipping or leaving items in communal areas. The Service Provider reserves the right to refuse any request that would breach environmental or waste regulations.

10. Liability and Insurance

10.1 The Service Provider will take reasonable care in handling and transporting the Goods. However, liability is subject to the limitations set out in this section.

10.2 The Service Provider's liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable amount per item or per job, as notified to the Customer or as otherwise required by applicable law.

10.3 The Customer is strongly advised to arrange suitable insurance cover for the Goods for the duration of the move, particularly for high-value or fragile items.

10.4 The Service Provider will not be liable for:

a. Pre-existing damage, wear, or defects in the Goods.

b. Damage resulting from poor or inadequate packing by the Customer.

c. Loss of or damage to fragile or delicate items where the Customer has failed to notify the Service Provider of their nature and special handling requirements.

d. Indirect, consequential, or economic loss, including loss of profits, loss of use, or loss of opportunity, arising from or in connection with the Services.

10.5 The Service Provider will not be responsible for any loss or damage arising from circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather, war, civil disturbance, road closures, or acts of third parties.

10.6 The Customer must inspect Goods immediately upon delivery and notify the Service Provider in writing of any visible loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the Services. Failure to do so may affect the ability to investigate or address any claim.

11. Parking, Access, and Delays

11.1 The Customer is responsible for ensuring that suitable parking is available close to the property and for bearing any parking charges, congestion charges, tolls, or fines incurred as a direct result of instructions or information provided by the Customer.

11.2 If access to the property is restricted, unsuitable, or unsafe in the reasonable opinion of the Service Provider, the team may refuse to carry out part or all of the Services. In such cases, the Customer remains liable for any charges incurred up to that point.

11.3 The Service Provider will make reasonable efforts to adhere to agreed arrival times, but such times are estimates only and may be affected by traffic, road conditions, and other factors. Minor delays will not entitle the Customer to cancel the Services or claim compensation.

12. Complaints and Disputes

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day where possible, so that it can be addressed promptly.

12.2 If the matter cannot be resolved on the day, the Customer should submit a written complaint to the Service Provider as soon as reasonably practicable, setting out the details of the issue and any supporting information.

12.3 The Service Provider will investigate complaints in good faith and respond within a reasonable period. The Customer agrees to co-operate fully with any investigation.

13. Data Protection and Privacy

13.1 The Service Provider will collect and process personal data relating to the Customer for the purpose of managing bookings, providing the Services, processing payments, and handling queries or complaints.

13.2 Personal data will be handled in accordance with applicable UK data protection law. The Service Provider will take reasonable steps to safeguard personal information against unauthorised access or disclosure.

14. Variation of Terms

14.1 The Service Provider may revise these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract.

14.2 No variation of these Terms and Conditions shall be binding unless expressly agreed in writing by the Service Provider.

15. Severability

15.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.

15.2 Any modification or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Service Provider and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By proceeding with a booking or allowing the Services to commence, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.